IT HelpDesk

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Information Technology News

IT Help Desk Hours

Monday - Thursday: 7 a.m. to 6:00 p.m.

Friday: 7 a.m. to 5:30 p.m.

Please check out our new IT Help Desk website, offices in the lower level of Brotz Hall, call 920-565-1143, or ext 1143, or email helpdesk@lakeland.edu.

 

IT Garage Sale

Need an older computer for surfing...or just an extra monitor? Check out the IT garage sale (click here) to see the most recent items we are selling.
 

Helpful Hints

Office 365 features

IT Quick Tips

 
Did you know that opening suspicious email could infect your computer?
 
 Use your Keyboard to your advantage - see a list of Shortcut Keys that you will always use!
   
 
Microsoft Outlook quick tips:
 
 
Word quick tips:
Excel quick tips
 
PowerPoint quick tips
Uploaded image
Teams quick tips
Uploaded image
OneDrive quick tips

Resources Available

Blackboard Questions

Need help with Blackboard? Blackboard Student Services for Lakeland University provides 24/7 support and is available at 866.361.8902.

 

Student Tutorial:  https://youtu.be/urNbuljk4FQ

Student App Tutorial:  https://youtu.be/aKmnkX8X54E

 

Blackboard Student Resource Self Help. 

Common user requests

Email Problems?

If you need help navigating the new outlook web access or if you need to re-add your email to your mobile device, you can find documentation on how to do that here.

Welcome to the IT HelpDesk site where you'll find helpful tools and resources.

You will need your network credentials Sign into the portal here.
Or you can call the helpdesk at (920)565-1143 
Security key for wireless network:  GoMuskies!
  Need to Reset you Password?:
 
If you have set your account up for self-service password resets, you can navigate to this webpage https://passwordreset.microsoftonline.com/ and enter in your e-mail address. This will allow you to receive a temporary password via e-mail, text, or a phone call.  

Documentation

IT documents

The most up to date policy for IT

(.pdf, 83K)
Download IT Policy