How to reset your password

1. Go to and click on Lakeland email.

landing page for single sign on

2. Login using your Lakeland email and password.


If you forgot your password, please go to this page for self-password-reset or call IT helpdesk at (920)565-1143.

3. On the top right, is your last and first name initial in a colored background. Click on it and click My account.

my account image


4. Navigate to Security & privacy and click on Password to change your password.

security and privacy image

5. Passwords must contain characters from three of the following five categories:

  1. Uppercase characters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)
  2. Lowercase characters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
  3. Base 10 digits (0 through 9)
  4. Nonalphanumeric characters: ,.?/">~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/
  5. Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.


  • Must be 8 characters minimum!
  • Cannot be the same password for any 25th history of password
  • Passwords must not contain the user's entire full name:
    • The user's full name is checked in its entirety only to determine whether it is part of the password. If the password is less than three characters long, this check is skipped.
    • The user's full name is parsed for delimiters: commas, periods, dashes or hyphens, underscores, spaces, pound signs, and tabs. If any of these delimiters are found, the user's full name is split and all parsed sections (tokens) are confirmed not to be included in the password. Tokens that are less than three characters in length are ignored, and substrings of the tokens are not checked. For example, the name "Erin M. Hagens" is split into three tokens: "Erin," "M," and "Hagens." Because the second token is only one character long, it is ignored. Therefore, this user could not have a password that included either "erin" or "hagens" as a substring anywhere in the password.