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Office 365 Password Self-Reset Instructions

Setting up Contact Information

Microsoft Azure can help you reset your password by sending a special code to your home phone, cell phone, or another email account. This process is called authentication. You only need to do it once - before you require a reset.

Step 1

◊ Visit: https://aka.ms/ssprsetup

(or, you can also use: https://account.activedirectory.windowsazure.com/PasswordReset/Register.aspx)

◊ Enter your full Lakeland email address (*include @Lakeland.edu)

You'll automatically be forwarded to the Lakeland login screen.

◊ Enter your current password

Step 2

Select how you would like Microsoft to send you password reset PINs.

◊ Select 'Authentication Phone' to receive your PIN through a voice call or in a text message

◊ Select 'Authentication Email' to receive your PIN through an email account

Option 1: Authenticating Your Phone

First

◊ Enter your phone number

◊ Select whether you would prefer to receive a call or a text message

Then

Microsoft will quickly respond with a PIN.

◊ Enter the PIN that you received and click the verify button

Finally

A green check mark will appear, confirming your phone number.

This concludes the setup process for your phone.

* If you received your PIN in a text message, you may delete it.

** While Microsoft is usually quick to respond, there are a lot of reasons why a call or text message may take a few
minutes to arrive. Please consider waiting a few minutes before making a duplicate request. Also, keep in mind that
each new request voids the previous PIN, should it eventually arrive.

*** Be sure to use the PIN found in the BODY of the text message. Often, these texts are sent from very short telephone numbers that look like they
could be a PIN.

**** Privacy note: Lakeland College does not collect or store any of the contact information you send to Microsoft.
In addition, Microsoft will delete your information within 30 days if your account ever becomes deactivated or deleted.

Option 2: Authenticating Your Email

First

◊ Enter your email address.
(Ideally, this is the email that you check most often. It can be personal or business, but it can't be Lakeland.)

Next

Then

◊ In a new window, go to your email account. Find the message and copy the PIN code.

◊ Paste that code in the original window.

Finally

A green check mark will appear, confirming your phone number.

This concludes the setup process for your email.

* You may delete the email that was sent to you.

** While Microsoft is usually quick to respond, there are a lot of reasons why an email may take a few
minutes to arrive. Please consider waiting a few minutes before making a duplicate request. Also, keep in mind that
each new request voids the previous PIN, should it eventually arrive.

*** Privacy note: Lakeland College does not collect or store any of the contact information you send to Microsoft.
In addition, Microsoft will delete your information within 30 days if your account ever becomes deactivated or deleted.

How to Reset Your Own Email Password

Step 1

◊ You must first set up your contact information by following these directions if you have not already

◊ Go to: https://passwordreset.microsoftonline.com/

◊ Enter your full Lakeland email address in the User ID field

◊ Type the letters that appear below (to prove you are not a bot)

Step 2

◊ Select between getting verification by telephone call, text message, or an email.

Step 3

Microsoft will then send you a verification code.

◊ Enter that PIN code in the field.

Step 4

◊ Enter and confirm your new password

Trouble creating your new password?

                      All passwords need to be "complex". That means you will need to make it at least 8 characters long, use 3 of the 4 character
                      types (upper case{ABC}, lower case {abc}, numbers {123}, or symbols {!@#}). If you type an invalid character, it will alert
                      you. You will also NOT be able to re-use any of your last 4 passwords.

Step 5