Office 365 Password Self-Reset Instructions

Setting up Contact Information

 
Microsoft Azure can help you reset your password by sending a special code to your home phone, cell phone, or another email account. This process is called authentication. You only need to do it once - before you require a reset.
 
Step 1
 
 
 
      ◊  Visit: https://aka.ms/ssprsetup    
  
      ◊  Enter your full Lakeland email address   (*include @Lakeland.edu)
 
 
        You'll automatically be forwarded to the Lakeland login screen. 
 
 
 
      ◊  Enter your current password
 
  
Step 2
 
 
 
         Select how you would like Microsoft to send you password reset PINs.
 
      ◊  Select 'Authentication Phone' to receive your PIN through a voice call or in a text message
 
                Or 
 
      ◊  Select 'Authentication Email' to receive your PIN through an email account
 
 
Option 1: Authenticating Your Phone
 
First 
 
 
 
      ◊  Enter your phone number
 
      ◊  Select whether you would prefer to receive a call or a text message
 
 
Then 

 
 
        Microsoft will quickly respond with a PIN.
 
      ◊  Enter the PIN that you received and click the verify button
 
 
Finally
 
 
 
        A green check mark will appear, confirming your phone number.
 
        This concludes the setup process for your phone.
             
        *  If you received your PIN in a text message, you may delete it.
      **  While Microsoft is usually quick to respond, there are a lot of reasons why a call or text message may take a few
           minutes to arrive. Please consider waiting a few minutes before making a duplicate request. Also, keep in mind that
           each new request voids the previous PIN, should it eventually arrive.
 
     ***  Be sure to use the PIN found in the BODY of the text message. Often, these texts are sent from very short telephone numbers that look like they
           could be a PIN.
 
    ****  Privacy note: Lakeland College does not collect or store any of the contact information you send to Microsoft.  
            In addition, Microsoft will delete your information within 30 days if your account ever becomes deactivated or deleted. 
 
  
Option 2: Authenticating Your Email
 
 First 
 
 
 
      ◊  Enter your email address.
                (Ideally, this is the email that you check most often. It can be personal or business, but it can't be Lakeland.)
 
 Next
 
 
 
 
Then  
 
       ◊  In a new window, go to your email account. Find the message and copy the PIN code. 
 
 
 
        ◊  Paste that code in the original window.
 
 
  Finally
 
 
 
        A green check mark will  appear, confirming your phone number.
 
        This concludes the setup process for your email. 
             
        *  You may delete the email that was sent to you.
 
      **  While Microsoft is usually quick to respond, there are a lot of reasons why an email may take a few 
           minutes to arrive. Please consider waiting a few minutes before making a duplicate request. Also, keep in mind that 
           each new request voids the previous PIN, should it eventually arrive. 
 
     ***  Privacy note: Lakeland College does not collect or store any of the contact information you send to Microsoft.  
           In addition, Microsoft will delete your information within 30 days if your account ever becomes deactivated or deleted.  
 

How to Reset Your Own Email Password

Step 1
 
 
 
      ◊  You must first set up your contact information by following these directions if you have not already
 
 
      ◊  Enter your full Lakeland email address in the User ID field
 
      ◊  Type the letters that appear below (to prove you are not a bot)
 
 
Step 2
 
 
 
      ◊  Select between getting verification by telephone call, text message, or an email.
 
Step 3
 
 
 
        Microsoft will then send you a verification code.
  
      ◊  Enter that PIN code in the field.
 
Step 4
 
 
 
      ◊  Enter and confirm your new password
  
               Trouble creating your new password?
                      All passwords need to be "complex". That means you will need to make it at least 8 characters long, use 3 of the 4 character
                      types (upper case{ABC}, lower case {abc}, numbers {123}, or symbols {!@#}). If you type an invalid character, it will alert
                      you. You will also NOT be able to re-use any of your last 4 passwords. 
    
Step 5
 
 
 
      Your password has now been reset.
  
      ◊  Click on the link at the bottom to log in using your new password.
 
       **  You will also use this new password to sign on to on-campus computers.  **
 

Updating Your Password

How to reset your password

1. Go to login.lakeland.edu and click on Lakeland email.

landing page for single sign on

2. Login using your Lakeland email and password.

 

If you forgot your password, please go to this page for self-password-reset or call IT helpdesk at (920)565-1143.

3. On the top right, is your last and first name initial in a colored background. Click on it and click My account.

my account image

 

4. Navigate to Security & privacy and click on Password to change your password.

security and privacy image

5. Passwords must contain characters from three of the following five categories:

  1. Uppercase characters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)
  2. Lowercase characters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
  3. Base 10 digits (0 through 9)
  4. Nonalphanumeric characters: ,.?/">~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/
  5. Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.

 

  • Must be 8 characters minimum!
  • Cannot be the same password for any 25th history of password
  • Passwords must not contain the user's entire full name:
    • The user's full name is checked in its entirety only to determine whether it is part of the password. If the password is less than three characters long, this check is skipped.
    • The user's full name is parsed for delimiters: commas, periods, dashes or hyphens, underscores, spaces, pound signs, and tabs. If any of these delimiters are found, the user's full name is split and all parsed sections (tokens) are confirmed not to be included in the password. Tokens that are less than three characters in length are ignored, and substrings of the tokens are not checked. For example, the name "Erin M. Hagens" is split into three tokens: "Erin," "M," and "Hagens." Because the second token is only one character long, it is ignored. Therefore, this user could not have a password that included either "erin" or "hagens" as a substring anywhere in the password.